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AI-powered customer engagement for MENA teams

One platform forcustomer engagementacross 12 socialchannels.

Replify combines supported conversations and social activity in one connected workspace. Run a shared inbox, automate repeatable work, let an AI agent answer from your business knowledge, book appointments, and keep every conversation tied to the customer record, deal, and next step.

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Customer engagement map
WhatsAppOrder update
InstagramProduct question
MessengerDelivery request
Google BusinessNew 5-star review
XBrand mention
TikTokProduct feedback
AI answer deliveredBased on business knowledge
Appointment confirmedCalendar and reminder updated
Deal moved forwardCRM record and next step updated
Handed to teammateReason and summary attached
Signal examples
  • SarahI need help with my order
  • AlexCan I change my delivery address?
  • EmmaDo you ship to my area?
  • JasmineLoved the product
01 / 04

Shared multi-channel inbox.

Manage supported customer interactions with clear ownership, notes, status, SLAs, and history.

02 / 04

Event-driven automations.

Trigger messages, waits, updates, assignments, deal actions, and webhooks from customer events.

The Replify platform
Four core capabilities. One customer context.
Shared inboxAutomationsAI agentAppointments
03 / 04

AI agent.

Answer from business knowledge, clarify when details are missing, or hand off with context.

04 / 04

Appointment scheduling.

Offer public or AI-assisted booking, match availability, sync calendars, and send reminders.

12 social channels · WhatsApp is primary

  • WhatsApp
  • Instagram
  • Messenger
  • X
  • LinkedIn
  • TikTok
  • YouTube
  • Telegram
  • Google Business
  • Pinterest
  • Reddit
  • Snapchat

CRM & customer operations

From conversation
to outcome.

Replify connects customer communication to the work around it. Every supported interaction can inform a contact record, task, deal, appointment, assignment, or follow-up.

Customer view Automation or AI Next action Accountable owner
01
Customer view

Unify the customer context

Bring conversation history, contact details, tags, custom fields, deals, appointments, and ownership into one customer view.

Context ready
02
Automation or AI

Choose the right handler

Use deterministic automations when the next action is known and the AI agent when a customer needs a conversational answer.

Response mode selected
03
Next action

Move work forward

Reply, book a time, update a record, move a deal, assign work, create a follow-up, or call a webhook from the same context.

Appointment or deal updated
04
Ownership

Keep one accountable owner

AI and human handoffs preserve the reason, summary, status, and next step so the receiving teammate can continue without starting over.

Owner and summary ready

AI agent & automations

Automate the routine. Let AI handle the conversation.

Customer message
Shared context
Automation or AI
Reply or action
Appointment or deal
Owner updated

Automate

Build event-driven automations

Trigger on messages, contacts, leads, assignments, fields, tags, or schedules; then send, wait, update, assign, move deals, or call webhooks. Guided WhatsApp paths are monitored in the background to prevent duplicate handling.

AI agent

Give customers answers based on your business

Use your business knowledge and conversation context to answer, clarify, stay silent, close resolved work, or hand off when a person is needed.

Handoff

Keep people in control

Move exceptions to the right teammate with a customer acknowledgement, clear reason, conversation summary, and accountable owner.

Appointments

Turn conversations into confirmed appointments.

Create appointment types, publish booking links, let staff or AI book available times, and manage every booking from the Replify calendar. Google Calendar is optional, and WhatsApp reminders are sent only with consent.

  • Flexible booking

    Use public booking links, manual scheduling, or AI-assisted booking with the same appointment types.

  • Real availability

    Set staff hours, buffers, notice periods, advance limits, assignment rules, and confirmation preferences.

  • Calendars and follow-up

    Manage bookings in Replify, optionally sync Google Calendar and Google Meet, and handle reminders, rescheduling, or cancellation.

Industry presets

Start with an
industry operating model.

Choose from 14 industry presets for contact fields, tags, pipeline stages, and ready-to-clone automation recipes.

  • 01Ecommerce
  • 02Automotive
  • 03Medical
  • 04Education
  • 05Real Estate
  • 06Home Services
  • 07Beauty Salons
  • 08Travel & Visa
  • 09Restaurants
  • 10Gyms
  • 11Legal & Accounting
  • 12Insurance
  • 13Events
  • 14Property Maintenance

Trust & security

Built for
accountable customer operations.

  • Granular workspace permissions

    Admin roles plus page-level access for agents.

  • Account-scoped data policies

    Workspace records are protected by row-level policies.

  • Encrypted channel and AI credentials

    AES-256-GCM protects stored platform secrets.

  • Verified provider webhooks

    Meta and connected social events are HMAC-verified.

  • Application-level request limits

    Login, messaging, admin, and API paths are bounded.

  • API & social audit logs

    Review API requests, publishing, and social actions.

Pricing

Plans that scale with
your customer operation.

Every plan starts with a 14-day free trial. No card is required, and you get one admin user, one connected social account, 500 AI inbox replies, and unlimited access to every other feature.

Monthly billing selected.

01 / 03

Launch

Core customer engagement tools for a growing team.

SAR 199/ month

Billed monthly

  • 3 team members
  • 3 connected social media accounts
  • Unlimited AI replies
  • Shared inbox for supported conversations
  • Automations and conversation assignment
  • Appointments and public booking links
  • CRM contacts and pipelines
  • Social publishing and analytics
  • AI customer service agent
  • AI business analyst
  • AI workflow builder
  • Custom AI knowledge base
  • Salla and Zid integrations
  • 1 custom system integration included after becoming a paid customer
Start with Launch
02 / 03Most popular

Growth

More seats and connected accounts for a scaling operation.

SAR 299/ month

Billed monthly

  • Everything in Launch
  • 6 team members
  • 6 connected social media accounts
Start with Growth
03 / 03

Scale

Maximum team and channel capacity for established operations.

SAR 499/ month

Billed monthly

  • Everything in Launch
  • 10 team members
  • 12 connected social media accounts
Start with Scale

Prices are shown in SAR. VAT and third-party messaging fees may apply.

Custom integrations · included

Connect your system to Replify with a custom integration.

Use Salla and Zid integrations to carry customer, order, and cart events into Replify. Paid customers also receive one custom integration at no extra cost; scope depends on the available API.

Discuss an integration
  • Odoo
  • Oracle ERP
  • SAP ERP
  • monday.com
  • Airtable
  • Salla
  • Zid
  • Shopify

Examples shown · connection scope follows each platform's available API

FAQ

Questions
answered.

Replify is an AI-powered omnichannel customer engagement platform for sales, service, and operations teams across MENA. It combines supported activity across 12 social channels with a shared inbox, CRM, automations, an AI agent, appointments, publishing, analytics, and integrations.

Start with Replify

Bring every customer conversation into one connected operation.

Start free trial